1. WE RESPECT YOUR PRIVACY

ONBoard Solutions Pty Ltd respects your right to privacy and this policy sets out how we collect and treat your personal information.
“Personal information” is information we hold which is identifiable as being about you.

2. WHAT PERSONAL INFORMATION WE COLLECT

We may collect the following types of personal information from you:
• name
• address
• phone number
• fax number
• e-mail address
• information about the goods or services you have ordered
• information from enquiries you have made
• communications between us
• credit card information
• bank account details
• trade references

3. HOW WE COLLECT YOUR PERSONAL INFORMATION

We collect personal information from you in a variety of ways, including: when you interact with us electronically, over the telephone, or in person; when you access our website; and when we provide our services to you.

4. USE OF YOUR PERSONAL INFORMATION

We use your information to provide our services to you. We also use it to improve our service and to notify you of opportunities that we think you might be interested in.
We do not provide your information to third parties, except that we may provide your information to our business partners who assist us in the provision of our services to you.
We will also provide your information to third parties if required to do so by law.

5. DISCLOSURE OF YOUR PERSONAL INFORMATION OVERSEAS

If required to do so to provide our services to you, we are likely to disclose your personal
information to recipients in the following countries:
• China
• Germany
• Malaysia
• South Korea
• Switzerland
• UK/England
• USA
Note: this is generally information such as shipping address; freight forwarding or courier details and account numbers; as well as your contact details.

6. SECURITY OF YOUR PERSONAL INFORMATION

We take reasonable steps to protect your personal information. However we are not liable for any unauthorised access to this information.

7. ACCESS TO YOUR PERSONAL INFORMATION

You can access and update your personal information by contacting us at
info@onboardsolutions.com or PO Box 125, Botany NSW 2019, Australia. We may charge a reasonable administration fee for this access.

8. COMPLAINTS ABOUT PRIVACY

If you have any complaints about our privacy practices, please send in details of your complaints to info@onboardsolutions.com or PO Box 125, Botany NSW 2019, Australia. We take complaints very seriously and will respond shortly after receiving written notice of your complaint.

9. CHANGES TO THIS POLICY

Please be aware that we may change this Privacy Policy in the future. The revised versions will be uploaded onto our website, so please check back from time to time.

10. WEBSITE

10.1. WHEN YOU VISIT OUR WEBSITE

When you come on to our website we may collect certain information such as browser type, operating system, website visited immediately before coming to our site, etc. This information is used in an aggregated manner to analyse how people use our site, such that we can improve our service.

10.2. COOKIES

As is very common for companies, we use cookies on our website. Cookies are very small files which a website uses to identify you when you come back to the site and to store details about your use of the site. Cookies are not malicious programs that access or damage your computer. We use cookies to improve the experience of people using our website.

10.3. THIRD PARTY SITES

Our site has links to other websites not owned or controlled by us. We are not responsible for these sites or the consequences of you going on to those sites.